Welcome to the Management Services Department (MSD).

This site is a management resource for the Government of Bermuda, to assist Permanent Secretaries and Department Heads in managing programme and structural change within your business units.

• Reviewing and modernizing business processes and effecting change in a sustainable way
  
• Redesigning existing organizational units
  
• Assessing and revising staff roles, responsiblities and accountabilities
  
• Improving and/or documenting processes and procedures
  
• Evaluating existing programmes/services
  
• Business and Strategic Planning
  
• Better understand challenges in your Ministry/Department
  
• Determining the right balance of staffing resources
  
• Implementing more efficient models of public service delivery
  
• Navigating Government's managerial processes (i.e., preparing a Cabinet Memorandum to establish or revise posts, determining PS Grades, etc.)